Rick J. Billotti
20954 Wigwam St., Apple Valley, Ca. 92307-1721
Home (760) 247-1043, Mobile (909) 202-0132
Technical Skills
·
Strong analytical skills and problem solving abilities
·
Knowledge of web technologies, protocols and tools
·
Experienced Network Administrator / Analyst
·
Hands-on and proactive
Windows OS Specialist
·
Experienced lead/manager in PC, and Operating Systems upgrades and
installation roll out projects.
·
Patch development and management
·
Proficient in Optimization and performance tuning abilities
·
Providing
Tier 1 and Tier 2 technical support for over 15 small to mid-size companies
each with different technical/server environments.
·
Provided
technical support for over 250 servers, and over 1100 desktops/laptops.
·
Performing
“On Call” weekly rotation of managing all emergency related issues for all
clients during “off hours”.
Hardware: Dell. IBM, HP, Lexmark,
Compaq PCs, Notebooks and Servers, Cisco routers and switches, Cat 5 cabling,
local and network printers/scanners (HP, Canon, Kyocera, and Epson), installing
and replacing PC and laptop hardware (RAM, hard drives, and graphics cards)
Operating Systems
and Software:
Windows operating system installation and management (XP, Vista, and 7)(both 32
and 64 bit), Windows server installation and management (2000, 2003, 2008, and
2008 R2), Rebuild/reimage computers via CD and Windows Deployment Toolkit,
Microsoft Office suite (2003, 2007, and 2010)(Outlook, Word, Excel, PowerPoint,
OneNote, Visio, and Project), Windows patch
management, Microsoft Lync Instant Messenger, Adobe Acrobat/Reader, and
antivirus/anti-malware software (AVG, Symantec, and Malware bytes)
Networking
Skills:
Understanding of Windows Server Administration Roles such as Active Directory,
DNS, DHCP, and File/Print Services, Microsoft Exchange, Remote access (terminal
services IE RDC, VNC, and VPN setup and configuration), Office 365
administration, Shoretel phone system management, spam filter management
Professional
Skills
Asset
management and tracking, procurement for new and replacement hardware/software,
documentation of fixes for known issues and troubleshooting steps, development
of new processes and workflows, vendor management, client communication
notifications and alerts, handling all levels of users from basic employee to
CEO/president of company, leading teams of technicians with ticket handling and
work performed, training new employees, supporting a learning environment for
technical team, and Entity Relationship Diagramming (ERD)
Professional Experience
B & B Information
Systems and Technology / F2Onsite / Insight - Smart Sources, Inc. 5/2011-Current
Information Systems
Technical Specialist
- Contractual PC Tech Support and Maintenance.
- Special Projects, Upgrades, Problem Solving, Troubleshooting. Lead/Manager in PC / OS system upgrades.
- Workstation Setups, and Configuration Networking Setups, Configuring, Cabling.
CEMEX, Inc.–Ontario,
and Victorville, Ca. 4/2000-3/2011
Information Systems Technician
· Worked with clients to analyze computing and
network needs and installed appropriate solutions within each organization's
strategy, goals and budget.
· Ensured network system and data availability and
integrity through preventative maintenance and upgrades.
Continued
on next page
· Managed Microsoft
Windows administration center.
· Led team in PC,
and Operating System upgrade Project (IBM, Compaq), (Windows 2000) for 47
locations.
· Administered and maintained company’s phone
system, network, Internet, e-mail and web site
design, protocols and other required maintenance.
· Provided daily support to ensure employee’s had
the tools and fully functional work stations needed to perform their required
duties confidently and efficiently.
· Performing “On
Call” management for all technical equipment on an emergency basis relating to issues
for all clients during “off hours”.
Sempra Energy – Los Angeles, Torrance, Redlands,
Ca. 3/1991-2/2000
Information Technology Specialist / PC
Technician
· Handled all
setup, configuration, troubleshooting, and patching for all computer
workstations.
· Managed PC, and
Operating System upgrade and rollout for 25 Southern California Locations.
· Managed product
image file structure and storage.
· Provided first tier support and maintenance of web technologies,
protocols and tools.
· Further responsibilities were to lend technical
support as part of a mobile and organized team which assisted in providing
needed maintenance and assistance covering 15 different locations throughout
Southern California.
Education
New Horizon’s Learning
Center
April / 2007 thru
September / 2007
·
Certifications in Microsoft Windows Operating Systems including 2000,
XP, Vista, and 7
·
Managing Windows Network
Service, and Environment, SQL server
implementation
Dell Certified Training
Facility (February-March, 2013)
- Dell Certified Systems Expert (DCSE) - 2013
Lexmark Infrastructure
Learning / Training
- Lexmark Certified Printer Systems Expert - 2013
Additional Education
- High School Graduate
- Some college credits earned through correspondence
Courses in Business
Administration and Psychology offered through University of Maryland.
Certifications
· MCNE, Microsoft Certified
Network Engineer – (2007)
· MCSA, Microsoft Certified
Solutions Associate – (2007)
· MCDST. Microsoft Certified
Desktop Support Technician – (2006)
- MCTS, Microsoft Certified Technology Specialist – (2007)
- DCSE (10), Onsite Trouble Shooting, Microsoft Windows 2008, Desktops, Portables/Laptops (2013)
Servers, Wireless Networking, Printers –
Laser, All In Ones, Scanners and Copiers
- Lexmark – Printers – Laser, All In Ones, Copiers, and Scanners Certified. (2013)
United States Navy - Veteran – CTO - Communications / Systems / Technological / Rank
E-5, Honorably Discharged
•
Responsible
for collecting various types of coded or cyphered information, then processing
that information into legible and properly formatted and collated reports
eventually used to determine strategic responses, and assist fleet operations.
Required Top Security
Government Clearance
